Patient Service Representative (Bilingual Chinese)

Job Responsibilities:

Greet/check in patients and visitors in a prompt, courteous, and professional manner; inform clinical staff of patient arrival.
Provide and explain paperwork for the patient to complete prior to examination. Collect, proof for completeness, and file patient forms.
Update demographic and insurance information in the system; collect co-pays and balances. provide receipts.
Answer, screen, and respond to routine questions, routes to appropriate personnel, or take thorough messages. Page clinic personnel as appropriate and communicate in an accurate and timely manner according to procedures.

Check patients out after examination. Schedule returning appointments in accordance with physician and/or office guidelines. Provide patients with appointment details such as time, location, directions, instruction sheets, and other details.
Schedule returning appointments in accordance with physician and/or office guidelines; record and notify staff with any patient cancellations and missed appointments (will need to reschedule).
Adhere to confidentiality, state, federal, and HIPPA laws and guidelines regarding patient records.
Perform administrative and maintenance tasks and other duties as requested or assigned.

Qualifications Required:

Receptionist or office experience required
2+ years of medical office experience strongly preferred
Chinese speaking required (Mandarin and Cantonese preferred)
Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required
High school diploma or equivalent

Benefit Conditions: